Bilingual Technical Support Lachine 2128094

Lachine, QC

Our client in Montreal is currently looking for Bilingual Technical Support Representatives who will be responsible for troubleshooting and analyzing various aspects of hardware items. You will work collaboratively with the team and supervisors to ensure clients receive world class customer service while resolving questions and issues in a timely manner.

Responsibilities:
  • Work in multiple computing platforms, such as Win XP, Vista, Win 7, Win 8, Mac OSX, Android, iOS, Blackberry OS, and internet browsers, such as Firefox, Chrome, and Safari
  • Work with various internet internet-related security products, such as Firewall technology and Anti-virus
  • Troubleshoot multiple vendors and hardware environments ranging from MP3 players to gaming consoles
  • Diagnose networking issues for home users and organizations
  • Successfully determine new virus and spyware issues as they occur
  • Stay up-to-date on the latest techniques
Required skills and abilities:
  • Strong interpersonal and communication skills
  • Strong English and French communication skills
  • Strong interest in Technology
  • Demonstrates excellent organizational and time-management skills
  • Familiarity with networking, data center systems and various hardware components
  • Knowledge of all or some of the following: Win XP, Vista, Win 7, Win 8, Mac OSX, Android, iOs, Blackberry OS, and internet browsers such as Firefox, Chrome and Safari
  • Knowledge of all or some of the following: Firewall technology and Anti Virus
  • Previous experience in a call center or related field
  • Previous Technical Support experience
  • MCSE or A+ certified is a plus (potential for higher compensation)
What we offer:
  • Starting salary of $14.00/ hour 
  • Monthly incentive bonuses
  • Overnight premium of $1.50/ hour
  • Training salary of $12.00/ hour
  • Potential to transition to other campaigns with a salary increase
  • Permanent full-time position 
  • Excellent possibilities for growth within the organization
  • Dental and Medical benefits after a 3-month probation
  • Conveniently located across the street from the Metro
We appreciate all those who apply; we will only be contacting those candidates selected for interviews.

All qualified candidates are welcome to apply. 


Keywords: Technical Support, Tech support, Help Desk, Application Support, IT Support, IT Help, Computer Repair, Laptop repair, Software Support, Quebec, QC, PQ, Saint-Lazare, Hudson, Hudson heights, Notre-Dame-de-l'ile-Perrot, Kirkland, Pointe-Claire, Beaconsfield, Senneville, Pointe-Calumet, L'ile-Bizard, Sainte-Genevieve, Saint-Laurent, Montreal, Cote-Des-Neiges, Notre-Dame-De-Grace, Chateauguay, Salaberry-de-Valleyfield, Beauharnois, Saint-Jean-sur-Richelieu, Saint-Eustache, Laval, Terrebonne

 

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