Technical Specialist - Information Technology Kitchener 2144060

Kitchener, ON

Technical Specialist – Information Technology
Cambridge, ON 

Position Start Date: Immediate 

About Us:

We are a fast-paced information technology consulting firm located in Cambridge, Ontario.  Our primary line of business is to design, implement, support, and maintain our customers’ technology infrastructure. We help our customers maximize their technology and eliminate technology pain. We believe that providing exceptional customer service and a positive customer experience is critical in a business, and vital to the success of our company.  We pride ourselves on building strong relationships based on mutual trust and respect, both with our customers and our staff.

Job Description and Primary Responsibilities:

We are looking for a technical Rockstar to join our team.  This individual will thrive in a fast-paced, constantly changing, high-demand environment and will be working out of our location in Cambridge. This individual will be a part of our Service Team.  They will be responsible for assisting with Help Desk tasks, executing projects, working with sub-contractors on-site at customer locations, and will assist in maintaining and supporting existing customer infrastructure.

*This position requires a valid driver’s license and vehicle.

Desired education and experience
Our ideal candidate will have:

  • A Bachelor’s Degree, College Diploma, or equivalent
  • Hands on experience with the following:
    • Windows Server 2008/2012/2016
    • Backup strategy deployment and management
    • Anti-spam technologies
    • Deployment and management of networking gear including a general understanding of network cabling standards
    • Virtual environment experience; ESXi and Hyper-V
    • Office 365

To be an effective team member you will have:

  • A passion for technology and innovation
  • Exceptional customer service skills
  • A willingness and eagerness to learn
  • A positive personality and attitude
  • Be highly motivated with a strong desire to succeed and thrive under pressure
  • The ability to multi-task, adapt, and be flexible
  • Excellent verbal and written communication skills and a keen eye for detail

Interested applicants should email us today!

Keywords: Technical Support, Tech support, Help Desk, Application Support, IT Support, IT Help, Computer Repair, Laptop repair, Software Support, Ontario, ON, Cambridge, Kitchener, New Hamburg, Brantford, Woodstock, Brant, Burford, Tavistock, Shakespeare, Stratford, London, Ingersoll, Guelph, Hamilton


Xylotek Solutions Inc.

Xylotek Solutions Inc.

We are a fast paced information technology consulting company located in Cambridge, Ontario, that achieved a ranking of 142 on the Profit 200 list in 2012. We were also awarded Business of the Year in 2013 by the Greater Kitchener-Waterloo Chamber of Commerce. Our primary line of business is to design, implement, support and maintain our customers’ technology infrastructure.


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