Technical Support Representative

Toronto, ON

About us:

We are Hiring Help, a recruitment services company who bridge the gap between companies looking to hire and applicants seeking a job in their field. We specialize in the acquisition of qualified and skilled candidates to help our clients succeed in their businesses.


About the Hiring Company:

We are a large organization providing the best service on behalf of our incredible clients. Representing hundreds of Canadian companies including the largest companies in the country we strive to personalize service, customer care and technical care solutions.


About the Position:

We are hiring for both tier 1 and tier 2 techncial support representatives for incoming technical support. Typically we are providing support for cell phones, hardware and software for our clients and their customers. 


In this position, you will:

  • Communicate with users via telephone, email, online chat or text
  • Will work to help users solve their questions, issues and concerns leaving them feeling satisfied with their experience
  • Escalate issues as needed 
  • Work 5 steady shifts followed by 2 consecutive days off (this may not be a typical Sat/Sun as we are a 24/7 operation) We offer shifts on days, afternoons, nights and weekends. You will have a regular, steady shift. 


Ideally, we are looking for applicants:

  • Some previous experience in technical support or previous experience or education that would enable you to succeed in  this role
  • Speak clear fluent English - We love bilingual speakers (of any language) and pay extra to those who speak other languages fluently that are needed by our clients. Be sure to include in your resume the languages you can speak
  • Previous experience as tier 1 or tier 2 technical support is ideal.


What we can offer you:

  • Pay aligns with experience and skills and varies from $14 to $20 per hour
  • Paid training
  • Bonuses
  • Health and Dental benefits
  • Mid-town Toronto location on transit (including on subway line)
  • Advancement opportunities for those that are interested in management or growing your career
  • Overtime, if desired.


Our recruitment team will review all resumes and reach out to applicants who are qualified for the role. 

Good luck!


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