Service Coordinator

Kitchener, ON

Service Coordinator
Employment Type: Full-time
Location: Cambridge, ON
Compensation: $40-55K and a benefit plan.


About Us:
We are a fast-paced MSP (Managed Services Provider) located in Cambridge, Ontario.  Our primary line of business is to design, implement, support, and maintain our customers’ technology infrastructure. We help our customers maximize their technology and eliminate technology pain. We believe that providing exceptional customer service and a positive customer experience is critical in a business, and vital to the success of our company.  We pride ourselves on building strong relationships based on mutual trust and respect, both with our customers and our staff.

Job Description and Primary Responsibilities:
We are looking for an inspiring and motivated Service Coordinator to join our team. This person will be a multi-tasking, goal-orientated, customer service expert responsible for coordinating all aspects of the day-to-day activities of the Service department reporting to our Services Manager; this includes both daily service and project-related tasks. This role includes coordinating schedules with technical resources and sub-contractors, communicating with customers and following up on assignments.

Our ideal candidate will have:

  • Previous experience in coordinating IT projects and services in a MSP
  • Knowledge of technology and related solutions
  • Superb multi-tasking and prioritization skills
  • Experience with scheduling tools
  • Ability to create, define, enhance project processes in coordination with the Services Manager and senior team members
  • Excellent verbal and written communication skills and a keen eye for detail
  • Experience and passion for customer service
  • A willingness and eagerness to learn
  • A positive personality and attitude


Education Requirements

Preference will be given to candidates with Bachelor’s Degree, College Diploma, or equivalent industry experience

Interested applicants should apply today





Xylotek Solutions Inc.

Xylotek Solutions Inc.

We are a fast paced information technology consulting company located in Cambridge, Ontario, that achieved a ranking of 142 on the Profit 200 list in 2012. We were also awarded Business of the Year in 2013 by the Greater Kitchener-Waterloo Chamber of Commerce. Our primary line of business is to design, implement, support and maintain our customers’ technology infrastructure.


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